Today, we see chatbots that augment the work of support agents by pre-filtering customer queries. We use this type of technology with our own Customer Success team, and we've found it's been hugely effective in helping them focus on the most complicated cases and deeper customer interactions. Then there are intelligent agents; these are fully autonomous agents who take over low value, rote, repetitive tasks. Over the past two decades, as we've fully digitized the workplace, these tasks have devolved onto knowledge workers, stealing precious time from the jobs they were actually hired to do. Think of things like expense reporting, travel booking, and meeting scheduling.